This is wonderful. i wish i had the balls to do this to my old boss when he would do this to me in front of the whole dept. i wonder if this is retroactive.

kudos to the barista!

In defense of Starbucks (yikes, am I actually saying that) when I worked for a social service agency in which all our clients were schizophrenic, Starbucks was one of the only employers we could regularly count on hiring our people. They gave them 20 hr part time jobs with full benefits...Some of these clients were visibly impaired by their mental health...one of whom constantly mumbled back to her voices...she was never let go and was appreciated for her hard work.

We may be dealing with an asshole manager and not a system wide problem.

Not "Starbucks material"? Bummer. She's going to carry that weight for the rest of her life.

Everytime I've read about this story, it seems to me that the issue has been around the manager, but where I get stuck is why Starbucks HR didn't resolve the issue if they are so open to working with psych dxs. Just seems odd.

The in house manager is the problem or the solution. I know of a Starbucks that has special education students working there just fine. Kind, considerate employers do answer to corporate bosses though, so yes the higher ups need to require the managers to take classes regarding communicating with employees effectively and with dignity no matter who they are. Starbucks has has other harrassment suits, etc. they are not a squeaky clean organization. The CEO is local, and he sold out like the newspapers have to world wide sales and less hometown interest or ties, leaving a large heartless corporation making a lot of money and loss of character in the company resulted.

Thank you for all of the well wishes. Someone mentioned the HR and the managers part in this situation. I contacted the HR on the manager several times to allert them to what was happening. I was more than happy to have someone come and visually watch what was happening and happened for eight months. Under this manager when he had put me on probation I was constantly asking him what was needed to be done to save my job. He was never clear about it. Telling me that I didn't belong there and If I didn't like it than leave. Also That. why should I worry I am on disability. The last meeting we had when he fired me I will unfortunetly always remember.. he said I am putting you on another month of probation. I looked at him teary eyed and said that I didn't know how much more of his treatment I could take and why was he so unwilling to work with me..why are you ignoring me. That was when he wrote across the paper your terminated. At least he is no longer a manager. after I first filed with the EEOC he was asked to step down from his management position ?? Interesting huh?